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419 Reviews
4.8 out of 5 stars
Showing 4-star reviews / Show all reviews
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by rjm-82 11 Mar 2025
I drove 4 hours to purchase my Bronco from Lenz.I had test driven a couple in the past few years and knew the exact model and trim I wanted. Overall, Lenz, was easy to work with. Disappointment came: (1) I brought concerns to the dealer after my test drive letting them know a low windshield ...washer fluid light had come on, and that my coolant level was well below the minimum (2) chip in windshield that was not previously disclosed Unfortunately, I was told nothing could be done about the windshield because it had already been repaired once… and they said they “filled” the fluids. To be fair, we did negotiate money off for the windshield. I now, no longer trust anything they say. Within minutes of signing my paperwork and leaving the dealership, the low fluid light came back on. I was already started on my way home and honestly didn’t want to deal with the xx again. When I got home, I ended up filling the windshield washer fluid with an entire gallon, and had to top off the coolant. I now have an appt at a local Ford dealer to look at the continued leak in my windshield washer system. Additionally, I noticed the tires were way over-inflated on the passenger side. These are small things, yes; however it makes me wonder what other simple corners were cut just to make a deal. Do yourself a favor - take that inspection list and go over each and every item that you can before you make your purchase. Also - major kudos to Mike B (I was not his client) who took the time to tell me all about the Ford Pass, connecting my car to all of the technology, and spoke to me for quite some time about my new Bronco and genuinely seemed excited about my purchase. He spoke to me with respect and honor, and didn’t try to speak down to me or over me. I have to wonder how different my purchasing experience would be had I worked with him. Show more
4 rate
DealerRater
by dennis.zvg 28 Feb 2025
Recently bought a used Dodge Ram from Lenz.After driving the vehicle for a few days I noticed a couple of problems with it. Contacted Lenz and they had me come in to look at the truck. I spoke with general manager and service manager. Both were friendly and pleasant. They had to order a part so they... gave me a loaner for the night. Truck was fixed the next day at no charge. Overall a good experience with Lenz and I would buy from them again. Only reason I didn’t give them 5 stars is I feel the issues with my truck should have been caught before they sold it to me. Nevertheless they rectified the issues at no charge and I am happy with purchase. Show more
4 rate
DealerRater
by Heidi 25 Feb 2025
This was our second vehicle we purchased through Mike.He is easy to work with and we would recommend him.
4 rate
DealerRater
by tod3344 28 Jan 2025
First time we used you.We found a specific truck we were looking for. The price was good. There were 3 software recalls on the truck. I thought they should have been dealt with by Lenz. The under belly corrosion was not done timely. Cost of non quality hits all companies.
4 rate
DealerRater
by jschemmel22 19 Jan 2025
I had a good overall experience with my truck purchase.Jacob and the service department were friendly and addressed most of my concerns about the truck before picking it up. The only issue to report is that during my initial test drive I noted some warping in the brakes, the service manager said it ...was likely due to “lot rot” and would wear off after some driving. The issue has persisted after a couple months of driving the truck. I have reached out to Jacob via email a couple times to see if Lenz would be willing to turn the rotors or address the issue for me in any way, but I have not heard back from Jacob. Show more
4 rate
DealerRater
by ltcis1997 09 Jan 2025
What started out as a horrible experience, ended up avery nice experience thanks to Zach and Bill
4 rate
DealerRater
by robb0499 08 Jan 2025
Called and talk to Mike about a truck I was interested inhe told me all about the truck and even went out there with me on the phone and checked a few things out for me.. I drove 4 hours to go see the truck and it was absolutely beautiful just like he said.. he was very honest and I would have to sa...y that's hard to find these days!! Thanks again Mike for the beautiful truck 5stars!! I would highly recommend lenZ!! Show more
4 rate
DealerRater
by Duece82 03 Dec 2024
Quick and easy process but was unclear of the factorywarranty transfer but overall great experience
4 rate
DealerRater
by sgtdrill75 26 Nov 2024
I found this dealer easy to work with and with littlepressure. They were pleasant and very knowledgeable about the vehicles.
4 rate
DealerRater
by mrbolen1 21 Nov 2024
Has a big selection of trucks to choose from and verygood people to work with
4 rate
DealerRater
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